Vantaggi
Work hours are generally flexible and work/life balance is respected provided you don't take advantage and do come through when it counts for the company. They have a very broad customer base, but also very specific products which lends itself to stable income and repeat business. Other employees are generally very friendly and work together well. Pay and benefits are on par or better then other tech companies. Opportunity for travel or working in another country if you like is definitely available.
Svantaggi
Moving up in the company can be very difficult. They often hire management positions from outside the company and do not do a very good job of cultivating current employees. You can work here for a very long time and do essentially the same thing without opportunities for advancement. There are many employees with 10-15+ year careers standing in front of you before you start. Unfortunately even being a technology company, the internal IT department does a very poor job of keeping up with current technology and often implements policies and procedures that hinder rather then empower the business. The company could also do a better job engaging with employees for moral building events.