at&t hates its employees - Recensione dipendente - Retail Sales Consultant presso AT&T

1,0
25 mag 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the amount of actual work you do, the pay is not bad at all, since it is a combination of hourly and commission. The benefits are stellar, and the training is very hands-on and in-depth, which made selling the products much easier, since I felt quite knowledgeable about them.

Svantaggi

Where do I start? In-store management is incompetent and lazy for the most part, district managers as well as regional management are rarely there and support is nonexistent. The attendance policy (the reason I no longer work there) is completely mad. You get written up for each absence and receive an attendance point, whether you have a doctor's note or other probable cause for absence. I have a two year old and when he needed to be picked up early from daycare due to sickness, I still got a full point. It's crap. The overall cleaning you do rivals that of the professional cleaners who come into the store on a weekly basis, so you will have to get dirty. You are expected to meet a monthly quota, which is fine, but when you do a good job, even if it's consistent, you will be lucky indeed to receive as much as a single compliment. Rewards are unheard of or nearly impossible to attain, but they will jump down your throat if they even suspect you might not hit your numbers for the month, and are more than willing to sit you down and tell you in great detail exactly how disappointing you are as an employee. This was not only in my case, but my previous coworkers as well. Day-to-day there would be at least one person threatening to quit due to the treatment they were being forced to endure. Not worth the decent pay. Want a similar position that won't treat you like crap? Try T-Mobile or Verizon.

Esplora altre recensioni su AT&T

5,0
23 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Enjoy the work and team

Svantaggi

Very stressful work environment woth constant layoffs

5,0
23 set 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Svantaggi

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
Risposta di AT&T
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
Vedi recensioni per: Utile|Valutazione|Data|Tutto