Good Place to Work - Recensione dipendente - Data Dialler Analyst presso ATM Group

The job itself is straightforward and easy and very rarely do you bring stress home. The colleagues I worked with were friendly and supportive, and there was a good team atmosphere amongst many of the advisors. You do get a lot of support from a senior advisor who is a credit to the company.

In my experience, the management style was heavily focused on micromanagement, which made it difficult to feel trusted and autonomous in the role. Communication could often come across as condescending rather than supportive, and there appeared to be inconsistencies in how different employees were managed and supported. The environment felt quite political at times, with a lot of workplace drama and gossip. Having worked across multiple industries over the last five years, this was one of the more challenging workplace cultures I have experienced.

ATM Group is a tech-enabled customer operations and revenue partner offering strong strategic exposure at Director level. The role spans customer operations, revenue generation, and AI-enabled CX optimisation, with opportunities to lead impactful programmes across contact centre outsourcing, sales, and tools like ATM One. The culture is highly collaborative, with a clear emphasis on ownership, continuous improvement, and delivering measurable client outcomes. It’s a fast-paced environment with high expectations, but well-suited to leaders who enjoy driving performance, navigating complexity, and making a tangible impact.

Fast-paced, high expectations, structured processes.