Good company, bad job - Recensione dipendente - Senior Customer Service Representative presso AXA

The general negatives of phone customer service (angry/upset customers, verbal abuse, high stress), high turnover, processing office constantly making errors that CSRs have to deal with, out of date/cumbersome computer systems, unrealistic goals (5.5 hrs on the phone/65 calls a day minimum), middle management could be more engaged/provide better performance feedback, rewarding CSRs based on statistic performance instead of product knowledge and thoroughness.