Vantaggi
Great benefits, good pay for an IT support position, strong employment contract (indefinite), dealing only with internal issues, limited scope of support - easy to learn basics and tasks are generally repetetive - may get a tad boring but work environment is not really challenging.
Svantaggi
Processes change frequently and rights of l1/l2 support are being restricted by security more and more as time goes by, extremely understaffed during major outages, low chances of being promoted within GT internally outside of India in 2026, lack of on-prem L3 support, plenty of software and products are owned by external support vendors which tend to have terrible work culture and 0 knowledge of their scope and processes. WFO 3 days a week - not good for folks who live outside of the city.