Chaos with a side of apathy - Recensione dipendente - Anonymous presso Abrigo

2,0
28 giu 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team of people to work with. Catered lunch, breakfast on Fridays, up to $200 reimbursed on personal health expenses. Unlimited PTO, great 401k match. Health insurance could be better but has been better over the past couple of years. Employee led clubs to join for after work socializing and hobbies. Monthly happy hours you can attend if you have a good manager.

Svantaggi

When senior management brings back an employee after receiving overwhelming feedback of that person’s hostility, negativity, and bullying, you know the company culture is just a marketing campaign not the fundamental core value this company was built on. In fact the Raleigh office mid and uppermost echelon openly throw customer support under the bus to customers and pride themselves on not assimilating with the former penguin culture. To say morale is low is an understatement. They’re doing a disastrous job of hiring strong upper management. Just in the past 2 years alone, customer support has had 4 managers come and go and the new one has no accountability, sketchy hiring practices, takes no responsibility and lacks transparency.

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Risposta di Abrigo
6y
As I constantly tell Penguins, the feedback office is always open. And unlike the reviewer, I am not anonymous and am always here to address feedback. What I do find interesting about the feedback in this review is that the Pros comments acknowledge significant positives about working at Abrigo but, other than mentioning amazing team members, everything is about entitlement and what this reviewer "gets" for working at Abrigo. Nothing about serving customers, our mission, why we exist, or accomplishing anything. This entitlement is something we are trying to root out and deal with and I suspect the reviewer has received performance management feedback along those lines. We are growing and changing. We don't always get it right. I've made mistakes in hiring, some high profile. I've dealt with them and exited poor performers. I make no apology for constantly pushing to get better and never settling for mediocrity or entitled behavior. The reviewer disparages a couple of specific Penguins in this review in a way that makes their identify clear to those of us within the company. Let me be very clear here - I stand behind these Penguins and support them. For those reading this review, I'll trust your intelligence to figure out what is happening here. I wish this reviewer had spoken to me or anyone else about their concerns and dealt with them constructively. The opportunity to do so still exists and I am available anytime. The feedback office is always open. I mean it and live it. Countless Penguins have taken me up on that and we are better for it. In the meantime, I will continue to put our Penguins first and focus on getting results through them, not in spite of them. Best, Wayne Roberts Chief Executive Officer

Esplora altre recensioni su Abrigo

5,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent benefits and work life balance

Svantaggi

Medium pay range compared to competitors.

5,0
10 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working at Abrigo has been a really positive experience for me. The company has built a culture where people genuinely support each other and take pride in the work they’re doing. Teams collaborate well, people are approachable, and there’s a strong sense that everyone is working toward the same goal. It’s an environment where you feel trusted to do your job and encouraged to grow. Leadership also does a great job reinforcing the company’s values, which helps create a culture that feels both supportive and high-performing. Leadership at Abrigo is another big strength. The executive team is experienced, thoughtful, and transparent about where the company is headed. Communication from leadership is clear, and they do a good job connecting the day-to-day work employees are doing to the broader mission of helping financial institutions operate more safely and effectively. It feels like leadership is focused on building something sustainable and long-term rather than chasing short-term wins. From a product standpoint, Abrigo has strong product-market fit because the solutions address real, mission-critical problems for banks and credit unions. Financial institutions face increasing regulatory pressure around areas like fraud, anti-money laundering, and risk management, and Abrigo’s platform helps them manage those challenges more effectively. Customers rely on these tools to protect their institutions and stay compliant, which makes the work feel meaningful. One thing I especially appreciate is that the company listens closely to customers and continually improves the platform based on real-world feedback.

Svantaggi

Like many companies that grow quickly and take on private equity investment, Abrigo has gone through a transition from a more startup-style environment to a more structured, performance-driven organization. That shift can come with some adjustment as processes, reporting expectations, and strategic priorities evolve. Teams sometimes need to adapt to new systems, metrics, and operational discipline as the company scales. While that can create occasional friction during the transition, it’s also part of building a more mature organization that can continue growing and serving customers at a higher level.

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