While the Executive Team has undergone significant restructuring since my tenure and brought in true leaders, perverse incentive structures still pervade the company.
The majority of the Tier II (middle management) benefitted from the chaos of rapid-paced, get it done environment of a start-up. If you were fortunate to arrive 2 years ago or more and were competent, you were quickly promoted to a position beyond your competency (the Peter Principle is rampant though out the company). Not only does this hinder the longterm growth of the company, but it has created a system in which employees with greater life and professional experience are often blocked in promotion paths by managers seeking to maintain internal standing/influence. This is starkly true in the stack rank process, in which the comments of one (manager) supersede numerous offsetting (positive) comments by peers.
Multiple peers have experienced managers and directors speaking negatively of coworkers who do not "drink the koolaid".
In the broadest view, Accruent most clearly has deep divisions for its vision among the executive team. This uncertainty cascades throughout the company. Accruent is trying to become a world class service provider (eg. Accenture, Deloitte, etc), however, the company fails to provide the compensation, career development/trajectory, or benefits of these companies. On the other hand, Accruent attempts to embody a startup feigning a world class culture, work/life balance, and lacking the creative autonomy that drives such a company. In sum, Accruent fails to deliver the hallmarks of either an Austin software company or an established consulting firm.