Not What I Was Sold - Recensione dipendente - Dipendente anonimo presso ActiveCampaign

1,0
9 mar 2020
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The salary is competitive. If you work very hard, you might earn a bonus/spiff. The people are great!

Svantaggi

I’ve been at ActiveCampaign for a few months now. In my short time here: My targets have increased The Work From Home policy has changed to be almost non-existent The Open PTO policy has all but disappeared Management is lacking The targets across the team have increased, without any improvements on the processes or systems that support them. I don’t know where they think we’re getting this extra time from, to reach these new targets. ActiveCampaign itself is a system that’s incredibly slow to load, and often has bugs. I spend a lot of my time staring at a loading screen, or trying to refresh a page that never loaded properly. The pace of demo calls is slow, filling long pauses with chit chat when a page takes several minutes to load. Shortly after the change in targets, another change happened. To “better manage performance”, anyone who doesn’t hit target for two consecutive months is put on a verbal warning. Miss it again and you’re on a written warning. Tensions are raised in the office, but Management seems unaware. In the interview process, I was told it’s a flexible workplace. I was told there’s the option to work from home when needed, just so long as you log the time in the system and let your Manager know where you are. Today, it’s a strict 2 days a month, with notice, and not at the end of the month. No communication on why this changed, and I really don’t appreciate the implication that we don’t work as hard when we work from home. With a big push to be inclusive, this works against the introverted people in this office, who actually work better at home with fewer distractions. Open time off quickly changed to, just your contracted 20 days (very limited!) plus another option 5 days a year. If you take more than 5 days of “open” PTO, HR will send a report to your Manager, and your Manager will ask you why you need so much time off! I’ve never worked in a place that only provided 20 days off, and a big pull to ActiveCampaign was their open time off policy. I feel like I was misled in the interview. It's not the culture or the benefits I was sold.

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5,0
8 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people who work at AC are top tier and I love getting to work with them every day! The company offers great benefits, including a month-long sabbatical after 5 years. The company invests in their employees and helps with career growth and professional development. I’ve enjoyed working here for many years!

Svantaggi

The environment is fast paced which is fun but can sometimes be intimidating

1
avatar
Risposta di ActiveCampaign
1mo
Thanks for sharing this. Five years is a long time, and the fact that you've enjoyed working here throughout that entire stretch says something real about the people and the environment! You're right that the people here are top tier! We're intentional about who we bring in and how we support them once they're here. The sabbatical benefit, career growth support, and professional development investments are all part of that commitment, and we're glad they've made a difference for you. On the fast-paced environment, it's energizing when things are moving, but it can also feel intimidating when the speed picks up. That's a tension we're constantly managing as we grow. We aim for fast-paced and high-performing every single day. We appreciate you being here for five years and contributing to what makes this place work - here's to the next chapter! If you have additional thoughts, please share with your manager, leadership, or HRBP.
2,0
4 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Top-Tier Benefits: Exceptional rewards package, including 100% employer-paid insurance, HSA and 401(k) matching, flexible PTO, and daily free lunch in the office -High-Caliber Colleagues: The staff and senior levels are incredibly talented and hardworking. There is a strong sense of camaraderie and a shared drive to tackle complex projects despite resource constraints.

Svantaggi

-Leadership Culture: There is a noticeable "clique" culture within the leadership tiers. It is difficult to have your voice heard or secure a promotion if you aren't part of the internal social circle, which undermines meritocracy. - Strategic Misalignment ("Active Intelligence"): The company is pouring all resources into an aggressive pivot toward becoming an AI marketing tool. This feels like a forced branding exercise rather than a response to Product-Market Fit. As a result, the core business is struggling, and the strategy feels reactive rather than stable. All business principles are being thrown out the window. - G&A Viewed as a Cost Center, Not a Partner: Leadership treats Accounting and G&A as a "back-office" expense rather than a strategic function. Consequently, the team is chronically under-invested in and understaffed. - Burnout to Protect Margins: To maintain specific margin targets, the team is expected to "do more with less." This leads to significant overwork and a lack of bandwidth for professional development or process improvement.

6
avatar
Risposta di ActiveCampaign
3mo
Thanks for the detailed feedback. Benefits and the quality of people here are real strengths, and we're glad those worked for you! On the leadership and meritocracy mentions, we've been intentional about creating clear career frameworks and promotion criteria to ensure advancement is based on impact and performance, not proximity to leadership. If you left before those changes or they weren't visible in your part of the organization, that timing matters. The Active Intelligence characterization misses some context. This isn't a pivot away from our core business - it's enhancing what we already do in marketing automation with AI capabilities that customers are asking for. Our core business continues to grow, and the AI strategy is additive, not replacement. That said, we appreciate the feedback if the communication around why we're investing here didn't land clearly while you were on the team. On G&A resourcing, we've increased investment in Finance, Accounting, and operational teams significantly over the past 18 months, including headcount additions and process improvements specifically to address capacity constraints. If your experience predates that or you were in a pocket that hadn't seen those changes yet, the under-resourcing you felt was something we were actively working to fix. For prospective employees: ask about how we're resourcing support functions, what our AI strategy means for the core business, and how career progression works. You should get specific, clear answers! If you have any other input, we invite you to share with the People team.
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