Vantaggi
Remote work was nice. Co workers were also friendly
Svantaggi
Manager does not care about people's livelihoods, just her metrics. There is no room for growth or promotion unless you have been there for at least a full year (and also know someone in leadership). All promotions went to people who happened to be referred into the center by their relatives or former close colleagues. Management does not recruit or hire diversely because referrals are easier. Not much diversity on team, especially as seniors, leads, or management. Manager can be passive aggressive at times. Not much care for overall performance if bottom line metrics aren't hit (i.e. expected to meet metrics despite low workload or holiday closures, areas where someone performs well and in some cases quality doesn't matter as much as numbers of resumes processed). not much room for growth within the center (again, unless you have an in), and if you want to grow outside of the remote resume center you would have to make a lateral move or demotion to an in-person office as an admin assistant then recruiter. Growth was over-exaggerated in interview. Pay was okay, but definitely not enough to live on without dual income in a city. Recognition, incentives, and bonuses from execs in the company is reserved for those in producer/sales roles.
