Vantaggi
.PROS? Well, you have a job, you're always promised it will get better, Comcast will pay higher soon, Comcast calls the shots, Comcast is counting on us. You really feel you're working for something bigger, and everytime you think you just can't do it, you get an ego boost... I guess those are pros...? It may be a decent place to work if someone else (Comcast)wasn't really pulling all of the strings, and actually "cared".
Svantaggi
Work 80+ hours a week for minimum wage PLUS a huge production bonus that is impossible to get. Your numbers are based on what Comcast tells you they are, and 75% of the service issues are related to bad COMCAST equipment, or the in-house guys simply coding out a job to make you look bad. The other 25% are things you could control if you weren't given 30 hours worth of work in a 10 hour day. You have to cheat on your paperwork to make Comcast think you made your time frames, which is absolutely impossible considering the contracting companies get everything left after the oh so delicate in-house guys get all of their work on the same block. This leaves you going 40 miles to an a.m. job, than 15 back to a 10-2, than passt the a.m. to 1 of 5 p.m.'s, finally your 2 5-7 calls at 9"00 p.m. The poor customer are waiting all day, and about as mad as can be at you because Comcast keeps telling them we're on our way. THAN the 20 calls from supervisors a day asking if you're going to make your next jobs time frame... They know that there is NO WAY, but they still ask. So after your 15 calls which 3 you were told to reschedule (per the customer of course). How about the billing??? Just say you did it, and customer will sign!!! ARE YOU KIDDING ME? If you do, ACI gets paid, but you get in trouble for falsifying your orders. We get the broken equipment, non-working remotes, and than told how much we suck. How about feeling like you're going to lose your job every single day...? That makes for a positive attitude, all while you're being yelled at by the customer because Comcast put the ordwer in wrong and they sat on hold for 3 hours 8 different time (that's my fault). God forbid you tell customer you don't have time to run another outlet, than they call Comcast and tell them what a piece of crap you are and no one wants to hear the techs side, we're always guilty. It's literally like being stuck in prison, why do we stay? Well, because it's a job, and you're reminded everyday how tough it is out there.ACI is a traveling circus, we travel to your town, mess it up, and move to the next place where they want you to scare the home teams. Biggest political nightmare since politics!!! Stay far away, or work at Comcast where you get 4- jobs per day and have 3 hours to do a perfect job, get paid by the hour so you can sit behind a strip mall with 5 other guys dodging the work. When you all come back to the pretty Comcast building you get told how great you are because you out did the contractors again because contractors don't care... PLEASE!!! We are the ones working our butts off because you DON'T! I've seen 2 other local companies guys who look just as beat down as us, I'm sure they suck too! Someday Comcast will actually realize it's the perfect little lazy in-house techs that are the problem, than maybe contractors will finally get some sort of respect. NAH!!! They'll just get more free cable, online and phone, get off at 4:00 everyday, and have some sort of real life since they get 2-days off and are patted on the back for completeing all of their jobs and making all of their timeframes. "Good boy Billy, you did 5 hours of work in 8 hours, and you didn't have any complaints" I bet ACI would truly be great if the supervisors and managers could actually think about anything other than what we did wrong now. I feel bad for all of the contractors out there feeling like every day may be there last because they just can't measure up to the Comcast guys.