A Million Trillion Things... - Recensione dipendente - Medical Review Coordinator presso Advanced Medical Reviews

- Strong absence of communication - Little to no presence of management - Lack of coordination between staff members - Little to no organization/resources for information - Inexperienced staff (occasionally bordering incompetent, but to be fair you'll generally find this no matter where you work, even more so when considering the level of compensation/lack of training) - Overstaffing due to high turn-over rate (Estimated at 100% every 2 years within the Operations department) - Unrealistic promotion compensation - Overly transparent monetary concerns (i.e., greed) When starting a position with AMR, training is provided via one of your peers. The peer also has the responsibility of maintaining their own quota/goals, so the training seems very sparse. This does not reflect on the quality of guidance received however, as the assigned peer is very knowledgeable and helpful when available. The majority of the training is done from an outdated guide, and you will learn through trial and error (the peer will regularly evaluate your training cases, providing helpful feedback.) You are also assigned a peer buddy, to ask any questions that arise through training (which you will/should have.) Unfortunately my experience with my buddy was very limited, and not quite the resource it was made out to be (maybe don't have Team Leads as buddies, as they are constantly juggling their own responsibilities and cannot provide the attention a new-hire would need.) Your job will mainly focus on formatting cases (reviews) received from a variety of clients, and pulling information from the documents received. After the review has been formatted, you will assign it to a reviewer in the appropriate field, and follow-up with the case until a physician has accepted and completed their rationale. AMR is very lenient when increasing your productivity goals, so if you can type 40 wpm and have any sort of prior experience performing data entry, you'll have no trouble formatting cases. However assigning reviewers can be a difficult task, as they are contract employees. Although AMR houses data specific to each reviewer, it is very unorganized, which can make it difficult to assign the appropriate physician to a case. It may also be impossible to complete a case for a client, due to the difficulty of the specialty required / turn-around time. Your productivity goal does not take this into consideration on any level, and as the cases are picked up individually by due date / work-flow, there is a constant amount of cherry picking going on. You will also be assigned to a team. Your Team Leader will effectively act as your manager, monitoring your work-flow, providing information/ new practices through team meetings, etc. I was very fortunate in the Team Lead assigned to me, and was able to make the most out of the situation. However others are not as fortunate, and struggle to get by with their Team Leaders. The teams have no specific structure (literally), and the peers within them do not generally work together more so than any other peer within the Ops department. Aside from my Team Lead, I had virtually no contact or discussions with management on any level (aside from a weekly meeting.) When your productivity meets the required quota, you will begin training for an additional position within AMR ('Quality assurance' of physician rationale.) When I first heard this position was mandatory without an increase in wage, I was a little flabbergasted, as it is levels above the previous job's required ability. I personally do not believe this job should be performed by non-medically trained staff, as it requires knowledge of medical terminology and an alarming amount of cases do not get checked by a medically trained professional after adjustment (outside of the physician assigned to the case, who does not get compensated for re-reviewing any edits made.) This made me very uncomfortable, and ultimately encouraged me to move on from Advanced Medical Reviews.