CSM - Recensione dipendente - Customer Success Manager presso Advanced Systems Concepts

ASCI was a great place to work. My peers and manager all wanted to do great work that we could all be proud of. It's a great sized company. It has the resources, yet everyone knows your name and cares about you as an individual. That remained mostly true even after the acquisition and merging. ASCI also transitioned to remote optional. That's a nice plus.

I don't have many cons. Perhaps it would be helpful to have better cross-department communication. Post-acquisition especially, everyone was crunch time and focused on different areas of improvement.

I worked in ASCI Engineering for 5 years and it helped cultivate my career unlike the 2 previous companies I worked for. If you're a software developer, you'll get to experience a smorgasbord of programming languages and technologies that the ActiveBatch product uses and integrates with. You'll also be part of a smaller engineering team which is great for communication and collaboration so you won't get lost the shuffle. Engineering is full of brilliant developers with no egos who are always willing to help one another. The company was recently sold and there has been a new CEO take the reigns so some of the "cons" from the previous reviews may not apply anymore. The new CEO has provided more leadership about the direction of the company, future development backed by market research (as opposed to one person determining enhancements) and transparency (budget numbers, sales figures, analysis...etc) than ever before. Other perks - Good salary with yearly increases - Work From Home option (prior to COVID, we were doing this once or twice a week - currently the company is WFH) - Unlimited PTO - this is awesome - Morristown, NJ office location - (walk to restaurants, parks, bars...etc) - Annual bonus

All engineers will have to be on-call at some point. On-call means an Available Engineer and a Backup Engineer for a week during off-hours. This is determined by a script and while it's nice this is automated, there is a generated email every Friday at noon with the on-call engineers and you have no idea until that point if you're next on the rotation so it makes it really difficult to make weekend plans sometimes. ASCI should adopt a calendar-like tool to provide better visibility at least a couple months in advance.