Toxic London Management - Recensione dipendente - Account Manager presso Adyen

I worked as an Account Manager in the London office and this has easily been the most frustrating role of my career. From the outside Adyen markets itself as a high performing culture built on trust and ownership. In reality it is chaotic disorganised and dominated by internal politics. The product is strong but everything around it is broken. Processes change constantly with no communication and responsibility is passed around until nobody owns anything. Account Management in London is treated like a dumping ground. You are responsible for revenue retention growth stakeholder management escalations onboarding and relationship repair but with almost zero authority to actually fix issues. You are accountable for outcomes but have no control over delivery timelines or technical priorities. Management is one of the biggest problems. Many leaders are straight up political game players and it shows daily. Targets are unrealistic, guidance is vague and feedback is either nonexistent or purely negative. Decisions are made based on who speaks the loudest rather than what makes sense for customers or teams. There is a huge culture of favouritism. If you are not part of the inner circle your career simply stalls. Promotions feel predetermined and performance reviews are box ticking exercises that rarely reflect real contribution. Hard work is expected but rarely recognised. Work life balance is talked about but not respected. Long hours are normal and burnout is quietly accepted as part of the job. The expectation is that you will always be available for merchants regardless of time zone or urgency. HR provides very little support. Concerns are documented but rarely acted upon. Issues with managers are brushed aside and accountability is almost nonexistent. The message is clear keep your head down or you will be labelled as not being a culture fit. The Adyen Formula is repeated constantly but used selectively. Autonomy only exists if leadership agrees with you. Question decisions or challenge direction and you quickly become isolated. The office is nice and the branding is strong but that is where the positives end. Behind the polished image is a stressful environment where politics outweigh performance and appearance matters more than results. If you want a big name on your CV and can tolerate a highly toxic workplace, you may survive. If you value development transparency and genuine leadership you should look elsewhere.