Vantaggi
Hourly rate is decent for a call center position. Most days the call volume is not ridiculously high.
Svantaggi
Lack of communication from suprvisors and managers would be the biggest. At another call center I worked at you could get view hourly the information that you were being judged on. At Aegis, you can access nothing. Some of the information is provided by supervisors, but not all of it. And what is provided is often supsect. One criteria that is posted, the information is obviously not telling what is it suppose to be telling, but management refuses to admit it and/or understand the issue. As for the bigger picture, I have no idea how we make money as a company and therefore no idea how I contribute towards us making money and what I can do to help us make money.