Bad Management - Recensione dipendente - Customer Service Representative presso Agoda

2,0
21 mar 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Salary (higher than competitor) - Work legally (unlike some BIG companies located in Bangkok) - Discount on Agoda booking. Note that unlike the previous comment you NEVER get 14% discount! None of the previous comment is true. It is simple, you get a random discount between 8 to 14% but you never get 14% (after 50 bookings I never get this discount amount).

Svantaggi

- No mobility plan for employee - turn over is massive in the Customer Experience Group. The probability that you get promoted is lower than 0. In other department, they still have a huge turn over... They try to attract people with videos of Bangkok... Will they understand that people will come for Bangkok and not for the company? - Managers aren't skilled for most of the position: the HR recruits the wrong person for the wrong job and previously, the management has promoted a few people who had been working in the company for ages. However they still don't have any skills and they ruin the company because they have to manage more skilled people with more experience. However these person will never get promoted because the company is now hiring externally or prefering to promote people who are good friends or thinking the same way - Jobs are repetitive and no place for suggestion, creativity and no leadership is given to employee: do your job and don't ask for questions even if you do something not logical or if your task is non-sense - Not ethical: the company has a code of conduct to respect as part of the Priceline group. However, no one is totally respecting him: personal (and more) relationship between employees, favoritism in the workplace... This is Agoda! - The tool you work with are so old: old software, computers, keyboard - Only a few benefits: Insurance (which in many countries wouldn't be seen as a benefit). Note that the coverage paid by the company per year is not more than 30k - Procedure rather than goal-oriented: welcome to copy/paste company! - Culture of 'ask someone else', 'I cannot help you'

Esplora altre recensioni su Agoda

5,0
13 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good experience with interesting work culture.

Svantaggi

Pay was not competitive, benefits were not great.

4,0
11 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Svantaggi

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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