Not bad but it is getting worse - Recensione dipendente - Customer Service Representative presso AirHelp

As a freelancer I choose the hours in which I work, which is very convinient. I only have to worry about delivering certain tasks on time. I was also able to negotiate an hourly rate I'm happy with.

Don't have much to say, because I'm not much involved with what's going on inside the company.

AirHelp was flexible in some ways and offered a reasonable work/life balance for most of its employees. The office was gorgeous and my co-workers were really wonderful people and very talented.

Because AirHelp is so chaotic and it is struggling to get off the ground (per se), I don't see the company succeeding in the long run. It was not clear exactly what my position was, which was another side effect of a start-up culture. This confusion was clear throughout the entire company--someone would be hired, quickly promoted, and then immediately fired because management was not sure about they wanted.