Do not be fooled. This is not "one of the best places to work in Oklahoma" as they tout. NO employees ever voted in that, it's a business to business award (you pat my back I pat yours, quid pro quo)
First, there are no written policies and very few resources to actually learn your job. Training was lacking. They threw me in the deep end with little help yet I have gotten chewed out and written up over things I had NO clue were policy because 1. policy changes constantly and 2. I didn't get the latest verbal memo! The OCEO managers are RUDE if you dare bother them to ask a question. BUT if you get something wrong, even if you were TOLD by a supervisor or level 4 agent that you could do it, too bad, you can't defend yourself. Especially if they (cunningly) "forget" to note the account. They cover their own butt not yours. They will either ignore mistakes if you are a favorite, or write you up for it if you're not. New people are paraded through here as though we are one big happy family. We're not. You're not allowed to even chat with your co-workers, because anything you say can be construed as gossip, and they have a VERY strict no gossip policy, yet the supervisors Lisa and Brandy DO gossip about the agents and nothing happens. If the CEO is reading this, go look at their Chat logs. They sometimes send us chats meant for each other and they're pure gossip and insults about agents.
The commission is a joke. They actively delay and deny contracts you submit, so that you don't have as many as you would had they not delayed them, and by they I mean the Admin team who will send your contract back to "fix" even if it's ONE WORD that is off or they don't like the order in which you typed the Action. We have lost many saves we would have gotten, but by the time the customer finally actually received the contract a week or TWO later they have already signed up with another company. The Sups will also reject and deny contracts at will. For their favorites their contracts get sent within minutes or by the end of the day at most. If you have made any complaints against the supervisor or they don't like you, your contract is not getting sent out for SEVERAL DAYS. I have waited two weeks before. If you remind them that yours is still waiting, even if the customer calls, they get mad. There is NO policy on this. They do what they want based on who you are and if it's the end of the month, that contract is not getting sent out, because if you're at your 25 minimum, that would be $25 for you, so they want it to count at the beginning of the month so they only have to pay you $5 for it. They do this month after month. Some of the agents are so good and such favorites that this doesn't affect them, they always reach goal because they have help getting their contracts out, flaws or not. The rest of us do not. My last commission check should have been DOUBLE what it is, but I'm not a favorite, so I'm working on contracts that should have been completed last month, and would have been done last month, but were delayed for no reason other than they don't want you to go far over 25! The sheet says "you set your own income" "no limit". That's FALSE. They still control it. I'm sick of trying so hard every month only to still get around the same saves count. It's all because the number is controlled to keep (some of) us from doing really well.
Other more experienced / slick agents will come behind you if your saved customer calls back with questions and you're not there, they will do all they can to get that person to add or change something, so that they can then take your save. I couldn't count how many times I've seen this. I'm really good, but no matter how good I am, a certain other agent, if they get one of my call backs on an offer or contract waiting, will come up with a way to steal my save out from under me - and shocker - their contract gets sent out quickly. Tell me that ain't some straight up BS!
Don't even get me started on credits for the customers. Even if they are truly warranted, you WILL get in trouble if you say yes too often. EVEN if it's our fault their service isn't working, you better negotiate with them to accept way less than what's right, because they will punish you, restrict your ability to give any credits which costs you saves, and even write you up. Even if you have PROOF that every credit was fully warranted.
I could say so much more but I think you get the point.
I don't know how much longer I can stand it, but I want to warn you all to save yourself a lot of stress and BS. The building is gorgeous on the outside, but the people in here are ugly on the inside. This is not a warm place. It's cold and cut-throat. Run away. As soon as I find another job I am out of here.
