Workload management isn't very good - Recensione dipendente - Inside Property Claims Adjuster presso Allstate

Workload management is pretty poor. Expect to be squeezed beyond capacity, taking on unrealistic workloads as the company either cannot or will not prepare the office for the volume of claims they are aware ahead of time will be received. As an inside adjuster, you will repeatedly be given unrealistic workloads. No consideration is given to claim complexity when assigning claims, resulting in wild swings in workload volume among adjusters in addition to the already overworked position the general office is in. Processes, forms, and documentation requirements change on a near weekly basis as upper management hands down what appears to be largely unnecessary or ineffective changes to office procedure. Adjusters and support personnel that move to other companies or make it off of claims receipt desks are often not replaced for fear of a downsizing the upper management wishes to avoid. On the contrary, it's quite clear that the current staffing is not adequate, yet the company resist adding any personnel to the office.