Terrible Ethics - Recensione dipendente - Senior Claims Analyst presso Allstate

This company loves to tout their advancement opportunities and used that allure to draw me from another company. In reality, if you are not well known at Home Office, you will be passed over for a less qualified candidate that the hiring manager already knows. This company has an extremely strong "kool aid" mentality particularly since the implementation of their Continuous Improvement (C.I.) program (think Agile, it's pretty much the same structure with a different name). The C.I. model is cumbersome to claims adjusters who are already overburdened by high case loads and high office turnover but upper level management repeatedly ignores these concerns on the surveys that they insist you fill out. Their quality standards are a setup to fail - seasoned adjusters with awesome files were still falling short and this was used against them when annual compensation discussions took place. The real rub for me was Allstate's Injury Evaluation Program (I.E.P.). You will quickly note that Allstate speaks entirely in proprietary acronyms and never wants their employees to mention them to outsiders. I.E.P. involves short changing claimants on medical bill reimbursement in states where there is no legal precedent to do so (i.e. a state with a Collateral Source rule requires that you reimburse to full bill, not just what was paid - if you're uninsured, Allstate will run your bill through their proprietary bill review software to come up with an extremely low ball payment and force you to litigate if you disagree). Also Colossus is very much alive and well and very much a low ball program. I don't even know why they call Allstate employees adjusters. We had no authority to decide anything and for that matter, neither did management. The health insurance covers literally nothing until you shell out at least 10% of your pre-tax annual salary as well.