its ok - Recensione dipendente - Adjuster presso Allstate

4,0
28 set 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

employee appreciation opportunities for advancement if you are mobile management are accessible PTO is generous friendly co workers easy claim system to learn and use

Svantaggi

too much big brother not enough empowerment calls are constantly monitored and critiqued. i understand that calls may be monitored or recorded for quality assurance, but that is usually done at random and few and far between. here, calls are monitored all the time, and usually by people sitting a few desks away ready to mark down all the things you do wrong. i like customer service emphasis, but company puts so much emphasis on it that it robs employees of any control of their files, adjusters are always afraid of being docked for low customer service scores.

Esplora altre recensioni su Allstate

5,0
9 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work life balance and work flow is decent

Svantaggi

below pay for the overall market

1,0
12 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home There are some school programs paid at 100%

Svantaggi

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

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