Vantaggi
If you need a job that doesn't require you standing or lifting boxes and you can read a script then this place is more than willing to bring you aboard.
Svantaggi
Most of the projects are customer service based which means you'll spend sometimes 75% on the phone with someone irate, confused and verbally combative. If you've worked at a call center before this is nothing new or shocking. There are some projects with pretty chill and understanding demeanors but it's a mixed bag and with one of the projects I was working on I was able to move up to a team lead only for the project to be cancelled due to company's own fault. Back in November of 2017 the servers went down and our project could not take calls for four days over a weekend. Now this was a sales project with commission incentives so not only were agents loosing out on money but so was the client we were selling for. Surprisingly we didn't lose the client but not surprisingly the client wasn't pushing more business our way with new products to sell. So after the holidays around April since we weren't producing as much as we needed to sustain our project it was deemed that we work at home for less pay and buy our own equipment or move over to another project. And with no open positions for team leads I was pushed back down to agent. I was with the company for almost 4 years and in three projects that were closed. I would not recommend a long term career at Alorica.