Vantaggi
Decent amount of in-house promotion, if you can stand the job long enough Better pay than most telecommunication jobs, but it's still TELECOMMUNICATIONS! Bonuses for performance
Svantaggi
Too many trashy people work there Management does not know how to be professional, i.e. keeping personal life separate from business, unfair treatment depending on whether or not they like you, urine poor training experience Bonuses were almost impossible to attain, since corporate standards were so rigid. It got to where customer service did not even matter; if you forgot one word on the script you lost bonus option, even if the word had nothing to do with telecommunication legal protocol. AT&T stringent script adherence screwed a lot of good workers out of bonuses, as well as leading to their termination.