HR is not great - Recensione dipendente - Collections Representative presso Alorica

The cost of health insurance with this employer is very high and I don’t believe they offer paid medical leave to employees. Job raises are not offered, either. HR is extremely hard to reach and harassment cases are never taken seriously unless it’s one of the favorites reporting a relatively minor one-off occurrence, in which case the firing happens almost instantly while HR only sends the non-favored employee home for weeks so HR can pretend to fairly review the case. As you can probably tell, the favoritism is crazy at this job, and so are the office politics. Team managers often pick severely under-qualified individuals for promotions and openly state to other managers that the individual was picked for being the more “likable” choice, which is defined as being less likely to be vocal of their personal opinions as they differ from those of the team manager. I know of two different employees who have been overlooked for promotion for over two years for this reason despite both being officially recognized experts at the actual job, whereas people who repeatedly break client policy on calls and give incorrect information to coworkers have been officially promoted after a short period of on the job experience, with zero corrective action taken against their negative performance. Management in general are not very knowledgeable or concerned about call procedure, though, so that doesn’t really come as a huge shock.