Poor work environment - Recensione dipendente - Customer Service Representative (CSR) II presso Alorica

Some QA are even stup1d tagging your call escalation to lose your incentive. Most TM will not fight for you cos crab mentality as usual. Some support coaches dont know what they are doing (based on LUCK). 1 TM out of all TMs in our dept is the only one who cares about well-being of their agents so expect that 90% you'll prob get an annoying ahh TM. OMs are only being driven by client's expectations alone, all they yap is sales and won't stop SHOUTING in the WHOLE PROD if there is no sale. Good training ground for beginners but no reason to stay esp if ur TM and OM are both vasurahhh. Clinic is so strict when agent cant focus on call and is really not feeling well, they'll force you to stay. Talk about tryna be the next CEO LMAO. Always stick to the goal of saving up and leaving this company.