Nightmare - Recensione dipendente - Dipendente anonimo presso Alton Lane

Upper management made this job a nightmare. I lost many nights of sleep due to stress caused by an incompetent company. First off, the product is pretty low in quality. The suiting and shirting is made with great fabric, but construction is very poor. Factory inconsistencies, as well as mistakes from the Operations team, led to many customers being underwhelmed at many stages of the process after the initial appointment. Many orders were incredibly delayed, and when the customer finally had the garment, the look of disappointment on their faces was clear. Bad situations usually became worse as the company often refuses refunds. Showroom employees are left to take the brunt of the customers' displeasure. Upper management was also very disorganized. In a little more than a year, there was a lot of turnover with the executive team (5 executive-level employees left during my time with the company). This led to inept employees being promoted into positions they could not handle, which of course, adds more stress on everyone. Finally, finances seem to be incredibly mismanaged at Alton Lane. With numerous showrooms opening in a short amount of time, it seems the company was stretched very thin. Often times, vendors, tailors and freelance stylists were not paid in a timely manner. Sometimes, checks to them would also bounce, causing the showroom teams to have to cover for the company in an embarrassing situation. My final paycheck took nearly two months to be paid out after leaving the company... it was like pulling teeth to get what was owed to me.