Vantaggi
* Training - AWS prioritizes professional growth and has a matured onboarding program for TAMs. * Competitive salary. * Great benefits (401k match, Paid parental leave, military friendly) * Independence to adapt support plan to customer needs.
Svantaggi
* Despite Amazon's LPs, Amazon has adopted a "Day 2" culture, making decisive action nearly impossible. Initiatives get lost in the bureaucratic process as much as any other large company (unfortunately). * Leadership churn and constant reorganization within the TAM org. I had 5 different managers in the span of 1 year, leading to awful team cohesion and coordination, along with presenting a revolving door of personnel to customers. * Too many goals/priorities for TAMs led to customer neglect and people adopting a "save yourself" mentality by pencil whipping metrics. * TAMs were required to push Amazon Q on customers to meet sales metrics, violating the integrity of the TAM as a customer advocate internal to AWS. This was highly tracked and pushed company wide. * Instead of leveraging existing global support teams for time-zone friendly support, I was asked (and expected) to hold calls in various time zones themselves, leading to 60-70 hour work weeks.