Vantaggi
-If you are anything that isn't a account specialist, congratulations you have the easiest job in the world where you sit there for 8+hours listening to music and doing menial tasks for just as much as an account specialist. -coworkers are chill -free coffee
Svantaggi
-Basically if you are an account specialist, you probably are going to spend your time trying to make quota so you don't get fired rather than making any bonus of any kind. -Unless you can sell ice to polar bears you aren't making quota. Every single rep in the sales department except for one had a disciplinary write-up for not making quota and on the verge of being fired -I watched trainees work for one week and get axed for not making quota. I watched long time (3+ months is a long time for most employees) employees get fired after a bad week. -Work is definitely within a grey area on legality. Company tried to trick us into using fake news articles that they had written themselves to send to customers under the guise of well known newspapers like Mercury Times and the Contra Costa Times. In regards to these articles they used a service to convert the page to portray Contra Costa Times and Mecury Times logos all over despite the fact that clicking on any tab redirects you to the hopepage of the actual newspapers' homepage -Enrollment is rather easy (customer calls servicer and demands enrollment) and customers frequently question the extremely high price tag -EXHAUSTED LEADS-company is obviously not putting much into gathering new leads as you spend most of your time recalling people from an over-used list -^^^ also leads to being screamed at by clients that have been called 5+ times a week. -Deceptive marketing practices that mislead customers into believing Ameritech is either A) the government B) the servicer----->they claim they fixed this but from what I heard is that the letter they received contains no name of the company and merely states that they must call the number in order to save their loans. -For a very long time, company did not pay out PTO upon dismissal (many friends that were fired attest to this) -Despite working there for over 6 months and not a huge amount of employees I have never spoken directly to the CEO Brandon Frere, in fact neither has most of my coworkers. It's almost as if he doesn't want to get to know you because you'll probably get fired. Maybe. Just maybe. -Company built 2 new offices in South America most likely for cheap labor. From what I have heard from verification specialists (handling the file after the account specialist) this causes so many problems and hickups due to the simple fact that the offshore workers are not properly trained. -By the time I'm writing this the company has probably switched to all off-shore labor so whats the point? -Lunch (pizza, burgers, salads from nearby restaurants) used to be provided but no longer is. Reason given the first time was that they wanted to streamline it by having them catered. Then three weeks later they announce it's cancelled entirely. Sounds more like burying up costs rather than "choosing the right caterer for us"----theory further proved by company moving off-shore=more cost reduction