The company can do better but they choose not to - Recensione dipendente - Customer Service Agent presso American Airlines

The pay is not there. Everything is based off seniority. When you first start working you’re on probation and you can’t miss work so if you have anything planned they will not work with you. The attendance policy not the best. You’re always working so you really can’t go on free flights. And the free flights are not really free they’re just standby so if there’s no open seats you can’t get on the plane. Some people have been there very long and do not like change. And some people are very passive aggressively racist. You don’t make that much in their sub airline which is envoy gets paid 17 which is more than the mainline. Also there’s a union in the union really doesn’t help, there’s never any information or any updates from the union not a lot of support but if you need a union rep there is one but that’s about it. Also the training is not the best American did this thing where they try to train everyone at the same time and some people didn’t get the same training as others. And senior agents can be rude and act like they don’t want to help you. Can be very toxic. If you’re young watch out because these are older people and they tend to have older people habits and mindsets and stuck on their ways.