Needs improvement - Recensione dipendente - Dipendente anonimo presso American Express

3,0
27 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible working hours to suit global calls. If you want a "cushy" job in a safe environment, this is the perfect organisation for you. Average tenure of colleagues is over 10 years.

Svantaggi

No career growth, politics internally can affect you getting movement laterally and are very competitive as there hasn't been many jobs open for a few years, no growth mentality amongst a changing payments environment. Lack of clear direction - changes every few months and goes in circles so no actual change happens. Some long tenured staff are resistant to change and stuck in the past. Systems are so clunky / old / nothing talks to each other. Using AI is good, but limited in ability due to the internal systems and how old everything is.

Esplora altre recensioni su American Express

5,0
9 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Free lunch in the cafe. Everyone’s nice.

Svantaggi

Audit is just such a boring job. Lot of change going on right now

3,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Svantaggi

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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