AMEX - Sadly, Not What It Used To Be - Recensione dipendente - Dipendente anonimo presso American Express

3,0
12 ott 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits. Flexible work arrangements. Excellent and competitive salaries. Dedicated, loyal and seasoned employees. Reward and recognition program. Diverse job opportunities. Cares about the community.

Svantaggi

Constant re-engineering, re-organizations, down sizing and out-sourcing. Broken processes and systems that are frustrating to deal with. Disappointed that better efforts weren't made to reduce operating expenses in 2016 (i.e. - we could have cut or reduced: raises/promotions, bonuses, more T&E expenses, tuition reimbursement, community investments, procurement of logo'd marketing collateral [aka AMEX trinkets and trash], catering, water/coffee services, etc.) as opposed to displacing 4,000+ employees @ 1.8 billion dollars. I'm sure employees would prefer their jobs over these benefits during challenging times.

Esplora altre recensioni su American Express

5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work-life balance and benefits

Svantaggi

Outdated systems and people repeating work

3,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Svantaggi

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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