Just not what I expected as a home based customer service representative - Recensione dipendente - Home Based Customer Service Professional presso American Express

3,0
10 giu 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay and bonuses are great, flexible time off, get to work from home.

Svantaggi

Currently looking for another job mainly because I am so bored. The calls are back to back with mostly upset customers. Usually get about 30 calls an hour and it makes the days seem so long. Also the breaks are so short. So much relies on the customer surveys and it makes my postion stressful bc TL is constantly listening and trying to find a way to get excellent surveys. Hard to get excellent surveys from upset customers but there is a technique to it. Also the heath insurance is aweful. Research high deductible health insurance before applying for this job. So worried about having a major illness because I would have to pay so much money.

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5,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work-life balance and leadership

Svantaggi

it'd be nice to be fully remote

3,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Svantaggi

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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