Take this warning seriously - Recensione dipendente - Travel Consultant presso American Express

1,0
17 nov 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

18+/hr starting - WAH positions available

Svantaggi

Where to start. The training isn't organized and is hard to follow. No real examples of what the job entails. You learn as you go and fill in the blanks from talking to other confused colleagues. Not all but a good bit of Team Leads are rude and short with you. Asking questions will be hard because the department is run on a teach yourself attitude. Condescending leadership. Everything you do effects their bonuses so many are not friendly. I literally have only worked here 8 months and already looking for new employment. Working here has taken my 5+ years in travel and made me re think my degree and life choices. Lol. The customers are absolutely rude and treat you like servants. Ofcourse their are a few that aren't but most will rush you and demand the moon. There's so much more. Just make sure to take the things you may be reading seriously into account. Most of it is true. I looked at Glassdoor before my start and didn't take the things I saw seriously. I fully regret that now. I'm depressed and it's time to go.

Esplora altre recensioni su American Express

5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work-life balance and benefits

Svantaggi

Outdated systems and people repeating work

3,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Svantaggi

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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