It was a great place to work, but it's not the company it once was - Recensione dipendente - Marketing Director presso American Express

3,0
10 gen 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, opportunity to gain valuable career experience in a variety of roles - an ideal place to start a career, many talented people, prestige of working for a company highly regarded[less so now] as "cutting edge" in its day.

Svantaggi

Job secruity seems to be an anachronism. Like many large companies in the last 10+ years, management has moved to an out-sourcing model in many areas, especially in IT which makes everything "go" . The hoped for longterm efficiencies haven't been realized - phasing out/displacing functions in the west to outsource to an allegedly cheaper workforce. There's a serious knowledge drain no one seems to be doing anything about. This directly affects the quality of customer service which was the hallmark of this great company.

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5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great employee benefits such as annual bonus, PTO, 401K

Svantaggi

Leadership isnt the best you are expected to figure things out on your own

3,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Svantaggi

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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