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      American Express

      Azienda coinvolta

      Recensioni su American Express

      Customer Service from an English Major's Perspective - Recensione dipendente - Customer Care Professional presso American Express

      5,0
      22 mar 2014
      Customer care professional
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Since I work from home, the best things are clothing & travel. Your clothing budget is low and you're not affected by traffic, adverse weather, or car problems. The benefits are also good and the pay is adequate. The vacation & sick time are great and the bonus payouts monthly are wonderful.

      Svantaggi

      Communication is difficult as is bonding. Working from home also makes it difficult to learn by listening, and there tends to be less emphasis on training. There is something to be said for interactive learning. It can be draining at times because you can begin to feel a bit robotic.

      Esplora altre recensioni su American Express

      5,0
      23 giu 2026
      Senior associate, product management
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great employee benefits such as annual bonus, PTO, 401K

      Svantaggi

      Leadership isnt the best you are expected to figure things out on your own

      3,0
      8 giu 2026
      Consumer banking
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Svantaggi

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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