Vantaggi
- a big company that you can learn a lot or build your connection with other colleagues from various departments, they often have cross-department events or groups - they respect the staffs overall - salary is above average as a customer service role in HK, with good package such as medical insurance
Svantaggi
- work shifts - very stressful because they spoil their members very much (due to the nature of the job), they do not have a decent database, system is old-fashioned, not many supportive partners in the list, hardly to find support to fulfil the requests - basically you are like a personal assistance, one day the boss asked you to book a restaurant that no one can ever get a table for on day dinner, the next day he said he wanted you to do whatever researches. topics are always unexpected, you have to use your own way to solve problems for the bosses and they seldom appreciate what you did because they think AE can do everything, if you cannot do it by the timeline they set? they give bad feedback - cannot see the future for this role, there is no technique or skills and working experience here is basically just a call centre job nothing special. it sounds cool to be a lifestyle manager, but actually you use google to search everything like everyone else can do. getting bored and tired very easily. - nearly no promotion chance even you have a good performance consistently, they would have a lot of ''reasons'' to tell you why (of course if you think twice, the reasons are not valid...), and just chose someone they like to be friend with. And they do not really care about operation, many agents did not follow standard of procedures and leaders just care about the KPI, but bare in mind that this is a financial institute... I would say this is good to have an experience in this company for your CV, but if you are looking for a career instead of a job, my advise is do not stay in this role for more than 1year or you are just wasting your time, unless you really enjoy playing mind games with the clients.