Good company, smart people, bureaucratic - Recensione dipendente - Manager presso American Express

4,0
17 giu 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

American Express hires very smart people that are energetic with a sincere willingness to drive change within the organization. Though times were challenging in 2009, the company made some tough decisions, but has done a good job of reinstating some of the previous practices. I am very pleased with Ken (Chenault) as CEO.

Svantaggi

Though the company has made significant efforts to encourage alternative work arrangements, the culture has not truly embraced these which limits employees ability to progress. Upward movement is extremely challenging if you are not located in NY or willing to relocate to NY.

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5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Culture, work life balance, commitment to compete, investment, earning potential

Svantaggi

Large company and can be slow to decision

3,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Svantaggi

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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