Vantaggi
Before covid the workload was managable and you could leave early. If you have zero talent, you're fine.
Svantaggi
Making high sales gets you zero reprieve, and they will just expect more and more. If your numbers ever drop despite being better than your team, they'll make it seem like you're the one slacking. Because of covid and cancellations and everything else the government does, the job is incredibly busy. It is nonstop calls from 10am to 9pm. Seriously, nonstop. They will badger you if you spend a minimum of 1 minute longer on your breaks or sign in late by 1 minute. They live in this delusional world where their job is so great and so fun but everyone can't wait to leave. Teammates will sabotage you with responsibilities so they can leave when scheduled. They had manual overtime for several months and likely still do. I left every day mentally exhausted/numb. I never felt challenged, appreciated or inspired. The workforce is very diverse, so long as you define diverse as female. Way too many responsibilities. Calls are incessant and every booking you make you have to babysit every day and make sure there aren't issues from the vendor. It's entirely too much work and if they aren't robbing you of your bonuses by writing you up for non-customer-related-things, the money you do get is not worth it. If you don't need money you can't tell them you need a break. You'll be worked until you snap and then they'll blame you.