Great Mission. Poor execution. - Recensione dipendente - Lead Call Center Performance presso American Red Cross

3,0
16 lug 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It is wonderful to be a part of the Red Cross mission and what it stands for. I have met a wide variety of fantastic people here and we all have the same passion for saving lives.

Svantaggi

Decisions made up the ladder are making it impossible to continue working there. Communication between levels of management is slight at best.

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Risposta di American Red Cross
11y
Thank you for your review. We are so pleased to hear your positive comments about our mission and the people you have encountered working with us. We are sorry to hear your concerns about communication and decision making and agree that employee satisfaction is vital to good performance and success of the organization. We will pass your feedback on to our leadership team.

Esplora altre recensioni su American Red Cross

5,0
14 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Friendly people and good work

Svantaggi

No cons for this company

2,0
15 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Svantaggi

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

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