Vantaggi
You are fully prepared with all the tools you need to be successful, the support you get from Supervisors and upper managent is great. Pay is comparable to the position and their hiring process, though stressful at times, immediately followed by rigorous fast paced training is definitely worth it and Im very happy they continuously push you to strive harder to reach full potential.
Svantaggi
In my opinion, between our fantastic supervisors and management, there may be some sort of huddle amongst upper management and supervisors when anything in policy changes to ensure all floor supervisors assisting daily are on the same page and therefore eliminating small but important changes/ideas etc being relayed to the agents differently by different supervisors, as it can get confusing.