*Prospective Employee* -- this is for you, PLEASE READ. - Recensione dipendente - Client Success Manager presso Angi

1,0
29 gen 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

• Co-workers • Casual dress code • Fresh, filtered water (if you fill your bottle before it runs out around 2pm each day) • You get to be yelled at by your clients all day, every day • You get to maybe have your lunch stolen from the public fridges • You get exercise when the fire alarm goes off falsely every other month • You get the privilege of having the President of AL talk down to you and man-splaining things to you at a once-a-year meeting, where they give you a glass of champagne to celebrate your recent pay cut! 🥂

Svantaggi

• Pretty much everything -- but, specifically: • NONcompetitive salary • call center-style workload • unattainable goals / bonuses • no career advancement opportunities • no continuing education or training • consultative, sales role turned into past due collector • no autonomy • product doesn't work • constant technical issues both internal & external • incredibly 'reactive' business approach • manipulative & deceiving business practices • terrible communication between internal departments, management & clients • feel like 2nd class employees to sister company employees at HomeAdvisor • TO BE FAIR, I've worked in the account management/client success department at Angie's List for 6+ years; and the majority of that time, it was a great environment and place to be. The work was tough, but the comp plan made it worth the tough conversations and long days. **Currently, though, I've never felt more underappreciated, overworked, underpaid, and de-valued.** It's an absolute terrible place to be right now. Please (PLEASE), heed this warning, whether you're considering a job in sales or client success at AL and look elsewhere. I heard ChikFilA offers nice benefits, competitive pay, productive training and an encouraging, supportive management system!

Esplora altre recensioni su Angi

2,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Svantaggi

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
avatar
Risposta di Angi
1w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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