Vantaggi
- Health insurance, really good options, includes dental and vision - The people you meet on your team and director side
Svantaggi
1) Pay: base pay is 30k/yr. After taxes and health deductions you barely make $800... it's absurd. - No base pay raise - it stays at 30k/yr... it will take you forever to reach "Senior" Inside Sales rep and the benefits to reaching are.... imaginary really. 2) Sales are incredibly difficult to come by. Reasons being: 1- we are calling contractors who know and usually HATE HomeAdvisor/Angi (many even tried it and lost tons of money or have heard horror stories from other contractors) 2- we are calling these professionals out of the blue and most times they are on a job -- we are expected to get the sale. no. matter. what. On the roof? No worries, just come down. The cement is drying? It's ok, this call will bring you more money anyway so ditch your current gig! No money on the card you provided us? No problem - let's try ALL of your cards, or go to the bank and put that amount of $300 in, or get your wife or your coworker's card RIGHT NOW (no exaggeration). Some home professionals literally would tell us how poor they were or how they only had enough in their account to pay rent and still we had to tell them to use that money and take the chance because it was a no-brainer. Guess what. It wasn't - they would lost that money and be absolutely distraught. 3) Company reputation, questionable sales tactics, likely fake leads (a contractor literally went to the address of a lead that HomeAdvisor provided and when they got there, it was a public field/not a house needing the repair that they were told). Go on Youtube and you will see all the bad reviews and lawsuits against this company... it will hurt your resume. 4) Micromanaging and insane key performance indicators: some (lots of) managers would message you if you hadn't made a dial in 5 minutes. They would also call everyone out in from of the team. When you didn't close, my manager was so hostile it was insane. Every day, we were told that we were expected to have made a dial within 5 minutes of starting our days - no room to breathe, check our emails, plan for the day. We were expected to have AT LEAST 3 HOURS of talk time. If you made 2 deals but still had only 2 hours of talk time.. guess what? Not good enough. Sometimes they would send you a new "hot lead" right before work was done, I even told the manager I was tired from pitching and my throat was hurting and it was 6pm - manager said "but it's a really hot lead". When I got sick, the manager didn't even bother answering my message acknowledging it or even saying get better - nothing. They even force you to go on Zoom and pitch in front of lots of people - they pretend its to make things fun and for people to bond, but 99% of people on it are miserable and tired. You have to make 80-200 dials a day, have ideally 4-5 hours of talk time per day. 90% of your day is getting hung up on or leaving voicemails.. the monotony will kill your spirits slowly. 5) No sales continuing education - you don't learn the more you're at the job, it's always the same thing. There is no professional development. 6) COMMISSION CHARGEBACK! Be careful - if your deals cancelled before a month - you were in trouble. Guess what? The product is awful so people always end up cancelling. 7) High turn over - every month (almost every other week) people get fired or quit because they are overworked, underpaid, morale is low, and their expectations are bizarre. 8) Awful computer and CRM system. They use "Betti", not Salesforce or any other system that will help you out in your next role. BY THE WAY - it's work from home, so you have to connect their computer to your internet router. This is so backwards. Some poor reps were working by sitting on the floor of their homes because of this (because their routers were not close to their sofa or a place they could sit comfortably). 9) Morale is so low that people on the team would cry to each other, text each other venting all the time, and be completely depressed. Most of us would barely even respond when the manager was leading the huddles - because our spirits were crushed and the manager didn't know how to manage people. You had to drink the cool aid and pretend you loved the job. 10) If you're a great rep and have one bad month - you can easily be put on a performance improvement plan. There is NO job security. They threaten you to keep you on your toes and they will fire you without thinking TWICE. I have seen them congratulate reps for their success, then that same rep has a bad month and if they don't improve in the next month, they are fired. The way my coworker was fired was absolutely unprofessional. In the PIP they say that the manager and director would meet weekly to help us improve - that does not happen. Nothing changes. No guidance. 11) You have to get people's social security cards and credit cards. Within 15 minutes of being on a call. 12) You don't learn anything about the industry, you are just expected to read the script, not ask any questions, ask for their money, and sometimes bully people until they sign up. 13) No understanding about mental or physical health. Someone on the director side had surgery and their sales decreased that month because they were still recovering. Their manager had the audacity to say "Your sales went down last month. What happened?" fully knowing the situation. 14) Training is rushed and unprofessional. You will also be threatened to lose your job if you are doing something wrong on the second week on the job - instead of ASKING or HELPING - they send warning emails. No follow up from managers, no helping hand. 15) They don't really seem to care about contractors being onboarded successfully. Sometimes I would get contractors that were technologically challenged, so they were taking longer in our welcome/onboarding call. Reps had to show them how to use the app to turn the leads on, off, increase budget etc. My manager would literally message me asking me why I was still on the phone call with the contractor. They could listen in to our calls, and I would explain that they're having a hard time finding something on the app, and still the manager would say "speed it up you have sales to make". Guess what- those contractors that had a hard time using the app because we rushed, will 100% cancel, and guess who is at fault? The rep. I urge to take any other job. Even if you are good in sales, you will be discouraged. 90% of reps leave after a very short time, a tiny percentage of reps actually make a lot of money, and a very small percentage of home professional see success from the product. During my interviews with other companies, they asked about HomeAdvisor - and every time they asked how I felt about the company reputation and the lawsuits against them. No bueno.
