Company treats employees as if you're not human beings - Recensione dipendente - Inside Sales Representative presso Angi

They use misleading and deceptive tactics from the interview on. They will tell you that this is a 6 figure job, because one person of thousands made $200K their first year, but never disclose that most people who are able to keep up with their high demands have 15-30 years of prior sales experience. Not entry level experience. I was told they have an 85% retention rate with sales reps after a year with tons of support and continued training. Turns out it's just 2% retention. Their standards and policies are a set up for failure. They sell you on the hope and dream of making lots of money and then coach you on how to sell contractors on that as well. There's little to no support or coaching after the first 2 weeks. And what coaching you do get is contracdictory. The best practices change every 2-3 days. You're praised for following coaching one day, and then berated a few days later for following the same coaching. You're given 13 weeks to sell 6 ads and then it rapidly increases every 2 weeks. You have to hit their ridiculous sales quotas with next to nothing to go off of to keep your job the next two weeks. At the same time, you're expected to sell for newer reps for 50% creidt when you do 98% of the work. The sales tactics are so aggressive, they coach you on how to bully, name call, coerce, and emotionally manipulate people into buying the product. The overwhelming majority of leads you call are people the company has been calling for months-years, most of which want nothing to do with the company after experiencing a call whereby they were bullied and insulted. And, they seem to be buying their own leads from a lead source company at this point since you'll get "newly registered" people who don't have a registration, and immediately ask to be on a do not call list. Your leads change every 24hrs to every 2 weeks. If you have a rough week, the company will increase the number of leads that have a lower probability of selling the next pay period including leads for businesses that are outside the scope of home improvement, but they'll tell you that everyone is getting the same leads. You will have former advertisers give feedback about the misleading business practices on over-promising and under-delivering and are told by management that all of them are liars. This feedback will come daily. The rebranding of the company with Handy and HomeAdvisor is also a huge mess and incredibly confusing to contractors, but you'll be told that it's not confusing at all. If someone had a bad experience with one company they will want nothing to do with you by affiliation. Brand trust is also pretty poor, which makes it all the more difficult to close on one call. They penalize you for taking time off even if it's for a doctor's appointment, so the benefits are pointless. You have to take 5 days off in a pay period in order to have an adjustment to your quota. They do not adjust the manager's quota and so they become increasingly more abusive the more pressure they are under. I have seen reps penalized for not selling while on approved PTO, a rep who complained about feeling pressure to go back to work 3 days after giving birth, reps publicly discriminated against for disability they disclosed to management as well as mocked publicly for their disability. The commission structure is stupid. It's designed to prevent you from knowing the percentage you're actually earning. You will be held responsible for the product not working as projected and penalized for other department's failures. Your first 13 weeks, you only have to sell $2K to earn commission from week 14 on it's an $8K increase. You sell for newer reps who earn commissions while you get nothing. Sales are contengent upon the customer passing a background check. If the background check takes days and comes after the pay period ends, you are at risk of not getting paid for work done due to external factors you can't conrol as well as being at risk of losing your job. The turnover rate is outrageous. There's no stability if you're a human. I have worked at call centers and inside sales for years and I've never seen it this high. I'm convinced that they are structured to get new people selling through ignorant excitement, and set them up for failure right around the time they will realize that this company isn't who they say they are. It's like being in a relationship with an abusive narcissist. The first two weeks are honeymoon phase and then after that you are blamed for factors beyond your control since the company apparently is inept at doing their own analytics on trends such as slow seasons and making adjustments accordingly. They don't really care to find out the truth about what's causing over 50% of reps in a directorship to not hit goal. They are never the problem, so they're content just firing dozens of people even if it's right before Christmas. Success seems curated. If the manager doesn't know how to communicate to you in coaching in order to help you duplicate their success as reps, they are obtuse and evasive to inquires for help. You can be subjected to performance penalty for failing a Q&A audit because you repeated virbatim what your manager told you to say. You're constantly held accountable to the failure and mistakes of other departments and expected to go to extreme and unreasonable lengths to work with them. If you have an unexpcted death in the family, they will expet you to make the choice to either fly across the country to be by a loved one's deathbed, or sell ads to keep your job. If you need a reasonable accomodation for a disability you disclosed to them, expect them to give you 5 business days to fill out documentation of leave of absence with a new PCP when your condition can require a referral to a specialist. You're required to cooperate with internal investigations, but you might be terminated in a week. If this company were a person, they'd be the most entitled, hubristic, greedy, selfish, unreasonable, psycologically and emotionally abusive and soulless person you have encountered. It's a work environment where you are subjected to constant gaslighting and misleading information. If 5% of the reps in the company made a sale in 4 hours, they will try to convince you that you're incompetent by inflating those numbers to sound greater than they actually are. If you're a highly manipulative person with no sense of professionalism, respect for other humans, nor ethics, you'll probably do really well here. They encourage you to talk down to, mock, belittle, and insult the prospects. There are so many things that are problematic, deceptive, and unfair about the way they run this company, I could write a 70 page book. With all the negative feedback from customers and employees, you'd think they'd get a wake up call and realize it's 2023 and not 1995 anymore.