waste of time - Recensione dipendente - IT Engineer presso Anittel

Anittel had a strong lineup of products and services acquired for the most part by the merger festival circa 2010. With that came the staff, good and bad. After a long period of "right sizing" the field staff were left with mostly great, talented people who knew their jobs. Regional offices essentially ran themselves and focused on what they were good at. A great place to build your tech skills if you were happy to find the work you wanted to do and get assigned to it or wanted to succeed as a self-motivated sales person.

Anittel was a bureaucrats wet dream. Policy and procedure out the wazoo and an inversely proportionate level of direction and strategy. With the "right sizing" above many strong leaders who either spoke out or became frustrated "sought other challenges". Getting money or even permission to do anything to build business beyond what can be done for free was impossible. This meant that there was a disconnect in focus by individuals on how to build the business and no national focus. Think of putting 18 hardcore cross-fitters in a round life raft, each with a paddle and nobody spoke the same language but all wanted to return to their home country. In terms of compensation, field staff did ok. Sales staff base was decent too but were saddled with a commissions framework that grew ever stricter and more difficult to realise, especially given the aversion to have a national business building direction.

- Great team in my local branch - Good working conditions, flexibility (working from home, differing hours etc) - Solid product lineup - Lots of exposure to different systems, technologies and people - Able to have a joke with colleagues in the office

- No trickle-down management (upper level decisions don't make it to lower level employees) - No direction (at least not on the lower level) - Middle management was a nightmare with time management, we had to log our toilet breaks, explain why we were 1 minute late, take EXACTLY 54 minutes for lunch (but it didn't work both ways, if I was 10 minutes early from lunch one day I couldn't take 10 minutes longer the next day without approval and explanation) - Communication with other branches was difficult - No one knows who does what, so tracking down a process owner was impossible - Lots of products but no product catalogue so no idea where to go for which problem with any given product - Saw lots of big clients leave because of easily avoidable mistakes - Lots of mergers happening all the time but never implemented properly, for example Inabox bought an MSP which had just bought an MSP themselves so we got a 2 for 1 deal, but the MSP we bought hadn't even started integrating the MSP they just bought, so there was lots of "I don't know who does this" going on - Big focus on single sales, not retaining existing customers - Lots of single points of failure with process and systems - No opportunities to move up and out of lower level technical positions - Monthly pay, may be a pro to some but it just looked to be a way to save money on wage transfers