16 ott 2017
Dipendente anonimo
Risposta di AnywhereWorks
8yThank you for taking the time to write this review. We always appreciate feedback!
Because of feedback like this we’ve been able to make some great changes!
For a long time we had feedback about the call volume and we dedicated a team to work on this issue; because we really want employees to love their time here at FULL! We recently started hiring for specific hours so that we could gain and keep adequate coverage during our busiest times! This has greatly enhanced our call volume.
In our onboarding process we’ve started a new interactive application process that very specifically shows our candidates that the position is fast paced, the calls are diverse, and that we answer for many types of companies. We are trying to be very transparent that we wear many hats in this position; from receptionist to after hours answering service and everything in between.
We also agree that we shouldn’t be in front of the computer without breaks for long periods of time; which is why we break our shifts up into smaller blocks and allow self scheduling. We do hope that associates are able to take advantage of self scheduling so that they can pick the best shifts for their needs. This is great feedback for our Safety Committee, we are always striving to find more ways to encourage associates to take the time to stretch, take their breaks, and to schedule their shifts accordingly.
I’m sorry that your experience with your lead was not great, and I would be happy to hear more if you’d like to share.
We welcome a meeting with our HR Director so that she can understand the concerns that you experienced. Please contact us at humanresources@fullcreative.com to set up an appointment if you would like to meet.