Vantaggi
Can't think of any since Hewitt sold out to Aon. Before Aon, nothing but praise! Hewitt had a great reputation in the industry. Aon trashed that.
Svantaggi
1. No concept of the meaning of "Customer " service. Unrealistic expectations for call handle time. Average of 7 minutes or less to provide adequate information to customer for informed decision making. 2. Metrics weighted more than quality for annual performance reviews which drives pay increase. 3. Hewitt-Merit increase opportunities outside of annual review. Aon-forget about it. Not even cost of living increases. You can have more experience, tenure and high customer satisfaction but no equality in pay. Imagine making less than entry-level new hires. 4. Call review scores inconsistent depending on who is reviewing your call. 5. High use of off shore resources behind the scenes providing issue resolutions without understanding the issue and providing incomplete or incorrect information. 6. NO communication from upper management until the last minute on information that is of vital importance to employees. Like the sale of the Hewitt part of the business being sold on 2/10/17 and not knowing the name of the company you are working for 4 months.