associate customer success manager - Recensione dipendente - Dipendente anonimo presso AppFolio

4,0
20 gen 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

amazing coworkers, supportive/positive work environment, a great job if you like to help people and solving problems

Svantaggi

hard work, sometimes long hours, people not encouraged to discuss pay, customer success is the most underfunded department in appfolio, horizontal promotions

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Risposta di AppFolio
10y
Thanks for taking the time to write a review. I'm glad to hear you like your job - that's always a great gift as you start your career. Our customer success team is extremely important to our business and we have so many great examples of AppFolians who started in customer success and with hard work have earned promotions and growth within the company.

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5,0
17 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people, team, and work environment/office.

Svantaggi

Seems to be many changes with leadership/management

3,0
23 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Svantaggi

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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Risposta di AppFolio
3w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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