Vantaggi
For the AppleCare Advisor via Phone position a one month paid training is provided, making this a great entry level position and it was interesting to see how things are handled at Apple internally.
Svantaggi
The workload was crazy for the near minimum wage pay. Most of the time you literally didn't have a free minute after a call. You'd get in to work, log into your account for time-tracking, accept the first call, and when a call finished, you could count up to five and the next caller was in your ear, literally! 1, 2, 3, 4, 5, Beep: "AppleCare, how can I help you?" Just enough time to drink a sip of water real quick to moisten your throat. And the target for calls was no more than 10 minutes per call on average, which was managable after a while and with experience, but you can count how many people you will have spoken to at the end of the day with this workload. And even like that, I frequently had people on the line who were already in the waiting queue for 20-30 minutes already, before I got their call, making many of them impatient to begin with, understandably. Calls would also get recorded and you'd be rated conistently for your work and following internal guidelines, and customer satisfaction, adding to your pressure. I don't know if this changed meanwhile, but if not, beware, this is a high-stress position for near minimum wage.