Vantaggi
The benefits are good, however not really better than what other companies offer in Cork or Ireland in general. There are some great people in the department to work with.
Svantaggi
The position has really gone downhill quickly. From being quite different from a general AppleCare job, it's now being incredibly micromanaged. Meetings, trainings, offline time is cancelled constantly due to service levels and management is sending out emails to the department threatening with disciplinary actions for small mistakes to people. The department has been understaffed for a very long time and it's only getting worse. There's a very big difference on how managers are approaching advisors - some are ok with people being off the phone to work on cases, even in busy times, while others are micromanaging them and asking them to go available to take calls all the time.