Vantaggi
Work from home Good Benefits they really take care of their employees
Svantaggi
Salary is not great Supervisors are not great They mircro-manage and harass you about small things you could have a 100% CSAT for surveys by customers about your performance and your manager will find something bad to say about your performance that month The job is very annoying calls back to back you have to baby customers There is no room for growth with the At Home positions I know people who have been agents for years and have masters degrees but aren't supervisors but some joe or tom off the streets with a degree can apply and become a supervisor because they seem to only hire externally for management positions You change schedules every three months which makes it hard to kind of have any work/life balance or take any classes