Vantaggi
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Svantaggi
As a Customer Sales Rep a typical day consists of a defined outline for your day broken into blocks that determine your activity at that moment. Deviating from that defined outline is highly frowned upon and a terminable offense. This structure works very well for organization, but can be very constricting when confronted with other activities or obstacles that normally would need to be deviated from, handled accordingly and the missed activity or process "made up" due to the deviation. Loads of time on the phone speaking with clients and customers from the automotive/ powersports industry, who are generally extremely difficult to work with. However, those who are not will develop into great business and working relationships. The required "posture" is one that few sales people may be accustomed to, or even comfortable with if having been in career sales for an extended period of time. The premise is one of "inflicting pain" onto your clients to encourage the mindset of lost opportunities, investments, or potential gross profit within the customer base. It can work well most of the time if done well, and is a novel and interesting approach in any industry This "pain" is inflicted by way of pre-defined scripts that one has to follow in order to properly conduct a series of training meetings or sales meetings. Deviating from the scripted material is frowned upon leading to what are considered to be ineffective meeting and can potentially turn into a terminable offense. You will be encouraged to learn much about the auto industry/ It's highly competitive, very cyclical and neat to be a part of for anyone who would consider themselves a "petrol-head." Unfortunately the majority of what is taught of the industry it is not in a positive light. You are coached to understand that the vast majority of your customers are basically liars and miscreants, among other things of that degree. This mindset towards these humans (people you sell to), train, help on difficulties within their businesses; makes it mostly unpleasant and uncomfortable. The management will reinforce these mindsets to the utmost degree. Some of the management staff for the most part is good, knowledgeable and very helpful, but have a tendency to be geared in the wrong direction on handling certain situations or personalities within the sales staff. Messaging from across the management team was often inconsistent in messaging. This made for a difficult time getting a real "beat" on what actions are supposed to be taken in certain given events, within certain sales conversations or in certain situations. Other members of the management team manage through fear, intimidation tactics, and what are deemed as "advanced management techniques." This seemed to consist of pointed questioning to the same effect as the pain driven sales premise, micromanagement/ inspection, and through berating or belittling remarks seemingly geared towards triggering an heightened emotional response to "work harder." Suffice to say this style can be degrading, stress inducing and exhausting. Since the tagline "what have you done for me lately" is used often to describe the stance on how one is being managed, one will be held to the highest regard, which is nice as you could imagine. The workplace culture is nice. The majority of the employees, admin staff, etc really are what makes it an enjoyable place to be. The owners are wonderful and caring people as well. They are respectful of you as a person, genuinely care about a work/ life balance and are always willing to help and accommodate... within reason, of course. All-in-all a great place to work, with great people, with often very coarse and unorthodox techniques to drive that progress.